Customer Service Representative - Banking - Fully remote
Locations: Remote after initial in-site training (Knutsford).
Overview
As a Customer Service Representative, you will be the first point of contact for clients, delivering exceptional service across multiple channels (phone, email, chat). You will handle standard and moderately complex inquiries, ensuring timely resolution and compliance with banking regulations. This role supports Automation and Digitisation initiatives and requires strong communication and problem-solving skills.
Key Responsibilities
· Respond to customer inquiries regarding accounts, transactions, and payments.
· Provide accurate and timely resolutions for standard and moderately complex cases.
· Deliver personalised service while adhering to compliance and operational standards.
· Collaborate with internal teams to ensure smooth customer care processes.
· Identify and escalate issues or risks promptly.
· Maintain accurate records of customer interactions and resolutions.
What we look for
· Customer-focused with excellent communication skills.
· Ability to work under pressure and manage multiple tasks.
· Strong attention to detail and organisational skills.
· Positive attitude and willingness to learn.
Qualifications and experience
· Essential: Previous experience in customer service or similar role.
· Essential: Proficiency in MS Office tools.
· Desirable: Contact center experience.
· Desirable: Knowledge of banking products and FCA regulations.
Vantage Point Global is a fully committed Equal Opportunities, inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.
Things you need to know:
• To apply, you’ll need to provide us with a CV and answer a few questions.
• We’d like to make you aware that if you have not heard back from us within three weeks of the date of application, we will not be progressing your application.
- Remote status
- Fully Remote
- Employment type
- Full-time
- Employment level
- Professionals
About Vantage Point
Vantage Point Global (VP) is a talent consultancy established in 2014 to support top-tier clients in building their talent pipeline. VP provides opportunities for all, hiring exceptional, diverse talent who are supported and developed throughout their career journey at VP, enabling them to be highly effective in their roles.
We partner with our clients to create opportunities for individuals to launch into fulfilling and rewarding careers in the industries we serve and deliver a future-ready workforce to our clients.
Our unique model delivers continuous formal training, personal development and mentoring to create a driven, high-calibre, highly skilled workforce that is empowered to add value to our clients from the outset.
Our head office is in London, but we work with clients globally. We currently have teams in London, Manchester, Newcastle, Belfast, Warsaw, Wroclaw and are expanding into the US and Asia.
Vantage Point Global is a fully committed inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.
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