Start: March 2026

6 month FTC

Location: London (City)

Experience required: 2-5 years

Role Overview

We are seeking a capable and detail-oriented individual to support the day-to-day administration and reporting of enterprise telecoms services across voice and data environments. You will be responsible for maintaining accurate telecoms inventory, supporting billing and financial control processes, and ensuring services, users, and cost centres are correctly reflected across systems.

Working closely with finance, IT, vendors, and service providers, you will help ensure cost accuracy, service quality, and compliance with internal controls and policies. The role also involves supporting optimisation initiatives, improving visibility of telecoms spend and usage, and maintaining accurate reporting to support operational and financial decision-making within a large, complex environment.

Telecoms Inventory & Service Management

• Maintain accurate inventories for mobile, fixed line, data circuits, DDIs, SIP trunks, and conferencing services.

• Manage A/M/C/D changes and number porting across carriers.

• Ensure TEM records accurately reflect live services, users, and cost centres.

TEM Platform Operations

• Oversee daily TEM workflows: invoice ingestion, audits, disputes, approvals, allocation, and chargeback.

• Manage all order types and billing activities, including reconciliation and acquisitions.

• Conduct inventory audits, true-ups, and bulk updates.

• Configure catalogues, rate plans, contracts, and usage policies; run exception and anomaly reports.

• Work with carriers and the TEM provider on data quality, integrations, and enhancements.

Financial Control & Optimisation

• Validate and reconcile monthly telecom invoices against POs and contracts.

• Prepare accruals, reclasses, and departmental chargebacks; work with Finance/AP.

• Drive cost savings through optimisation, right-sizing, pooling, and service rationalisation.

User Support & Onboarding

• Manage user lifecycle: provisioning, SIM swaps, device assignment, communications, and offboarding.

• Handle service desk requests and incidents, meeting SLA targets.

• Produce clear user guides and knowledge base content.

Compliance, Risk & Governance

• Ensure compliance with GDPR, SOX, infosec, and procurement policies.

• Maintain audit trails, role‑based access, and evidence for audits.

• Align processes with ITIL and maintain required voice/data recording licences.

Reporting & Insights

• Deliver monthly spend, usage, and inventory reporting for finance, IT, and business stakeholders.

• Publish dashboards covering budget, usage, roaming, inventory health, and optimisation progress.

• Provide quarterly executive summaries on savings, risks, and transformation activity.

What are we looking for?

You’ll demonstrate:

• Strong organisational and analytical skills

• High attention to detail and accuracy when managing data and processes

• Ability to manage multiple workflows and priorities effectively

• Strong communication and stakeholder coordination skills

• Problem-solving ability and a proactive approach

• Proficient in Excel (pivot tables, lookups), reporting tools (Power BI/Tableau), and ERP/AP workflows (e.g., SAP, Oracle).

• Hands‑on with TEM platforms (TEM Force, Tangoe, or similar), including invoice audit, allocation, and inventory.

• 2–5 years in telecoms administration or TEM operations within Corporate Services, Finance Ops, or IT.

Benefits:

• Health cash plan coverage.

• Cycle to work scheme.

Vantage Point Global is fully committed to being an Equal Opportunities, inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.

Things you need to know:

• To apply, you’ll need to provide us with a CV and answer a few initial questions.

• We’d like to make you aware that if you have not heard back from us within three weeks of the date of application that we will not be progressing your application.